Frequently Asked Questions
Everything you need to know about your Coperni experience.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 5-7 business days via our premium courier partners. Please note that delivery times may vary based on your specific location and local customs processing.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for seasonal collections?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and retain all original tags and packaging.
Are duties and taxes included in the checkout price?
For most international destinations, duties and taxes are calculated and collected at checkout to ensure a seamless delivery process without additional fees upon arrival.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our silhouettes often feature technical fabrics and precise tailoring, we recommend referring to these measurements or contacting our concierge for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.